Privacy Policy

Last updated: May 2026

Osborne Park Service Centre (“OPSC”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy.

1. Who We Are

Osborne Park Service Centre is a licensed motor vehicle repair business operating at 3 Guthrie Street, Osborne Park WA 6017. We provide mechanical servicing, repairs and vehicle maintenance for all makes and models.

• Phone: (08) 9204 1344
• Email: opsc@opsc.com.au
• Address: 3 Guthrie St, Osborne Park WA 6017
• License: WA Licensed Repairer MRB2095

2. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number
• Vehicle information — make, model, year and registration details relevant to the service you require
• Service history — records of work carried out on your vehicle
• Enquiry details — information you provide when submitting a booking or enquiry via our website contact form
• Payment information — billing details necessary to process payment for services (we do not store full card details)
• Website usage data — browser type, pages visited, time spent on pages, via cookies and analytics tools

3. How We Collect Your Information

We collect personal information in the following ways:

• When you submit an enquiry or booking via our website contact form
• When you call, email or visit us in person
• When your vehicle is booked in for a service or repair
• Automatically via cookies and Google Analytics when you browse our website

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and booking requests
• Provide and manage vehicle servicing and repair services
• Send service reminders and follow-up communications
• Issue invoices and process payments
• Improve our website and the quality of our services
• Comply with our legal and regulatory obligations as a licensed repairer

We will not use your personal information for any purpose that is unrelated to the above without your consent.

5. Disclosure of Your Information

We do not sell, trade or rent your personal information to third parties. We may disclose your information to:

• Service providers — trusted third parties who assist us in operating our business (e.g. parts suppliers, software providers), bound by confidentiality obligations
• Payment processors — to securely process transactions
• Legal or regulatory authorities — where required by law or to protect our rights

6. Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This data is aggregated and anonymous. You can disable cookies in your browser settings, though this may affect some website functionality.

Our website is also protected by Google reCAPTCHA Enterprise on our contact form. Your use of the contact form is subject to Google’s Privacy Policy and Terms of Service.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our website is served over HTTPS and our email systems use standard security protocols.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Vehicle service records are typically retained for a minimum of seven years in accordance with standard automotive industry practice.

9. Access & Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete or out of date.

To make such a request, please contact us at opsc@opsc.com.au or call (08) 9204 1344. We will respond within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles or your privacy rights, please contact us in the first instance so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update noted at the top. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions or concerns, please contact us:

• Email: opsc@opsc.com.au
• Phone: (08) 9204 1344
• Post: 3 Guthrie Street, Osborne Park WA 6017